Return & Refund Policy

We want you to feel confident when purchasing from Restvia. Eligible products may be returned or exchanged under the terms below.

30-Day Return Period

You may request a return or exchange within 30 days after your order is delivered.

For a return based on preference, comfort, fit, or change of mind, the product must be unused, unworn, clean, undamaged, and in substantially the same condition in which it was received. It must include the original packaging, accessories, documentation, and all other items supplied with the original shipment.

Please contact Restvia before sending any product back. Returns sent without prior authorization may be delayed or refused.

Sleep and Hygiene-Sensitive Products

Pillows, sleep pads, eye masks, bedding-related products, and other products that come into direct contact with the body are hygiene-sensitive. For health and hygiene reasons, products that have been used, soiled, stained, altered, damaged, or are no longer suitable for resale are not eligible for a standard change-of-mind return.

This restriction does not apply when a product is defective, materially damaged on arrival, incorrectly supplied, or when applicable law provides additional rights.

How to Request a Return or Exchange

Email info@restvia.com within 30 days of delivery. Include your order number, the product involved, and the reason for the request. For damaged, defective, or incorrect items, include clear photographs where reasonably possible.

After reviewing your request, we will provide return instructions and the approved return destination. Do not send products back before receiving these instructions.

Return Shipping Costs

For returns based on preference, comfort, fit, change of mind, or another non-defect reason, the customer is responsible for return shipping costs.

If the product is defective, materially damaged in transit, or incorrectly supplied by Restvia, Restvia will cover reasonable authorized return shipping costs or provide another appropriate solution.

International customers must follow all return shipping and customs instructions provided by Restvia. Unauthorized charges, cash-on-delivery shipments, and costs caused by failure to follow the return instructions may not be reimbursed.

Original Shipping, Duties, and Other Charges

Standard outbound shipping is free worldwide for eligible products. Expedited shipping fees and optional delivery upgrades are non-refundable unless the return results from a Restvia error or applicable law requires otherwise.

Customs duties, import taxes, brokerage fees, and similar third-party charges are generally non-refundable when paid directly to a carrier or government authority. Customers may need to contact the relevant authority or carrier regarding possible reimbursement.

Refunds

Once we receive and inspect an eligible returned product, we will notify you of the decision. Approved refunds will be issued to the original payment method unless applicable law requires another method.

Processing time may vary depending on your bank, card issuer, or payment provider. Restvia does not charge a restocking fee for an approved return.

Damaged, Defective, or Incorrect Products

Please inspect your order promptly after delivery. If an item is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible. Keep the product and all original packaging until the matter is resolved.

Depending on the circumstances, the resolution may include replacement, exchange, repair, refund, or another appropriate remedy.

Non-Returnable Items

Used, soiled, stained, damaged, altered, improperly cared-for, or incomplete products do not qualify for a standard change-of-mind return.

Customized or personalized products, gift cards, final-sale items, and clearance items specifically marked as non-returnable may also be excluded where permitted by law. Any such restriction will be disclosed before purchase whenever reasonably possible.

Exchanges

Approved exchanges are subject to product availability. We may arrange an exchange directly or ask you to return the original item and place a new order. Any price difference or applicable return shipping cost will be communicated before the exchange is completed.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will make reasonable efforts to cancel it before fulfillment begins. Once an order has been processed or shipped, it may need to be handled as a return.

Statutory Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights available under applicable local law. Where applicable law provides greater protection, those mandatory rights will apply.

Contact Us

For return, refund, exchange, or damaged-product questions, contact Restvia at info@restvia.com.

Restvia Global Inc.
5589 Byrne Rd #123
Burnaby, BC V5J 3J1
Canada
Email: info@restvia.com
Phone: +1 866-893-8898